Frequently Asked Questions
Starlite Creations understands you are looking forward to receiving your order ASAP, after all, who wouldn't want their gorgeous Bridal Jewellery yesterday?
Unlike many websites that state your order will take 2 to 3 weeks to complete just to make it look like they are very busy or they dont carry any stock of beads and have to order them in.
I keep a large range of supplies in stock, so you dont have to pay extra for stock to be ordered in.
This does not mean your order will be haphazardly made, I am a perfectionist, and take great pride in all my Creations and tend to work diligently to get your order made and posted in excellent time.
How long will my Order take to be made?
Once your order has been placed and paid for your items are generally
MADE AND POSTED within 24 to 48 hours !!!!
( depending on the workload of other orders, availability of supplies in stock and the size of your order )
The Gypsy Queen Collection is excluded from this timeframe due to the many hours of labour involved. ( alow 3 to 5 days )
Custom Designed Orders are also excluded from this timeframe
If there is going to be a delay to any order due to unforseen circumstances you will be notified.
MADE AND POSTED within 24 to 48 hours !!!!
( depending on the workload of other orders, availability of supplies in stock and the size of your order )
The Gypsy Queen Collection is excluded from this timeframe due to the many hours of labour involved. ( alow 3 to 5 days )
Custom Designed Orders are also excluded from this timeframe
If there is going to be a delay to any order due to unforseen circumstances you will be notified.
How long will Postage take?
Postage within Australia
generally takes between 3 to 7 days.
International Shipping
generally takes 10 to 14 days depending on the Country you reside in, this time frame can take a little longer due to connecting flights, Customs and Postal Services in both countries.
Please note: to keep the shipping costs low for you, there is no tracking number available on flat rate shipping.
Registered or Express Shipping is very expensive from Australia
Registered Shipping starts around $25.00 , Express Shipping starts around $50.00
(contact me for a quote)
generally takes between 3 to 7 days.
International Shipping
generally takes 10 to 14 days depending on the Country you reside in, this time frame can take a little longer due to connecting flights, Customs and Postal Services in both countries.
Please note: to keep the shipping costs low for you, there is no tracking number available on flat rate shipping.
Registered or Express Shipping is very expensive from Australia
Registered Shipping starts around $25.00 , Express Shipping starts around $50.00
(contact me for a quote)
Can I get it quicker if my wedding date is close?
YES !!
If you require your order sooner
This is the only EXTRA CHARGE there will be to a standard order.
If you would like to update your parcel to Express Post
You can add this cost to your cart
Express Post within Australia ( tracking Only) $6.50 extra
International Express Shipping - contact us for a quote
ATTENTION CUSTOMERS: When placing orders on our website, please check your order and address is correct. We send you two emails:
1: ORDER STATUS - letting you know we have received your order, a copy of your order, an approx time it will take to complete your order, and for you to double check the address you provided is correct.
2: ORDER UPDATE: telling you your order is finished and has been posted, with tracking number (where applicable)
If you do not receive these emails please check your JUNK INBOX just in case. otherwise please contact us.
Our designer works very long hours to make sure your orders are made and posted within 1 to 3 days. If some details are incorrect this could hold your order up.
Thank you, Sandi xx
1: ORDER STATUS - letting you know we have received your order, a copy of your order, an approx time it will take to complete your order, and for you to double check the address you provided is correct.
2: ORDER UPDATE: telling you your order is finished and has been posted, with tracking number (where applicable)
If you do not receive these emails please check your JUNK INBOX just in case. otherwise please contact us.
Our designer works very long hours to make sure your orders are made and posted within 1 to 3 days. If some details are incorrect this could hold your order up.
Thank you, Sandi xx
